Privacy Policy

Last Updated: December 31, 2025

HOME UPKEEP (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the HOME UPKEEP website, platform, and related services (collectively, the “Services”).

By using HOME UPKEEP, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services.

Information You Provide to Us

Name, email address, and account credentials
Property details (e.g., home age, location, systems)
Maintenance tasks, notes, and schedules
Service provider contact information you choose to store
Communications with our support team or AI assistant (HuK)

Information Collected Automatically

Device and browser information
IP address and general location data
Usage data (pages viewed, features used, interactions)
Cookies and similar tracking technologies

Payment Information

Payments are processed through secure third-party payment providers. HOME UPKEEP does not store full credit card numbers.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain the HOME UPKEEP platform
Create personalized maintenance schedules and reminders
Enable AI-powered assistance and recommendations
Improve platform performance, features, and user experience
Process payments and manage subscriptions
Comply with legal obligations

We do not sell your personal information.

3. AI & Automation Transparency

HOME UPKEEP uses artificial intelligence to:

Suggest maintenance tasks
Answer homeowner questions
Assist with scheduling and troubleshooting
Generate maintenance guides and tips

AI responses are generated based on available information and should be used as guidance only, not as a substitute for licensed professional advice.

Your data is not used to train public AI models.

4. Sharing Your Information

We may share your information only as necessary with:

Trusted service providers (hosting, analytics, payment processing)
Technology partners who support core platform functionality
Legal or regulatory authorities when required by law

All partners are required to protect your information and use it only for authorized purposes.

5. Data Security

We implement industry-standard security measures designed to protect your information, including encryption, access controls, and secure infrastructure.

While no system is 100% secure, we take reasonable steps to safeguard your data from unauthorized access or misuse.

6. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data only when we have a lawful basis to do so, including:

Contractual necessity – to provide the Services you request
Legitimate interests – to improve and secure our platform
Consent – for optional communications and cookies
Legal obligation – to comply with applicable laws

You may withdraw consent at any time where consent is the basis for processing.

7. Your Choices & Rights

You have the right to:

Access or update your personal information
Delete your account and associated data
Opt out of non-essential communications
Request a copy of your data

To make a request, contact us at info@huk.ai

GDPR Rights (EEA / UK Users)

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time

You also have the right to lodge a complaint with your local data protection authority.

CCPA / CPRA Rights (California Residents)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Access your personal information
Delete your personal information (subject to legal exceptions)
Correct inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use of sensitive personal information (if applicable)
Non-discrimination for exercising your rights

HOME UPKEEP does not sell or share personal information as defined under California law.

8. How to Exercise Your Rights

To exercise any privacy rights, please contact us at:

Email: info@huk.ai

We may need to verify your identity before fulfilling your request. Authorized agents may submit requests on your behalf where permitted by law.

9. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences
Analyze site usage
Improve platform performance

You can control cookies through your browser settings. Disabling cookies may affect certain features.

10. Children’s Privacy

HOME UPKEEP is not intended for children under 13. We do not knowingly collect personal information from children.

11. Data Retention

We retain your information only as long as necessary to:

Provide Services
Meet legal and operational requirements

You may request deletion at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of HOME UPKEEP after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

info@huk.ai huk.ai